Transit Phone Help

Which public transit agencies are included in IE511?

• Riverside County Transit
  • Riverside Transit Agency
  • Corona Cruiser
  • Banning Transit Agency or Pass Transit Agency
  • Beaumont Transit Agency or Pass Transit Agency
  • Palo Verde Valley Transit Agency or Desert Roadrunner
  • SunLine Transit Agency
• San Bernardino County Transit
  • Barstow Transit Agency
  • Mountain Area Regional Transit Authority or MARTA
  • Morongo Valley Transit Agency
  • Needles Transit Agency
  • Victor Valley Transit Agency
• Other Southern California Transit Providers
  • Foothill Transit Agency
  • Orange County Transportation Authority or OCTA
  • Los Angeles Metropolitan Transportation Authority or Metro

What if I don’t know which public transit agency I need?

From the Transit menu (accessed by saying, “Transit” from the Main Menu) say, “I don’t know.” The system will respond with, “What city will you be traveling from?” Provide the city name, and 511 transfer you to the transit agency that serves that city. If you are not within the Inland Empire, we will be unable to transfer you.

Why was I transferred to the wrong public transit agency?

It’s possible that the voice recognition system may have misunderstood your selection. The best solution is to call 511 back. It’s a free call, and it will only take seconds to make your selection again. If you select an agency and hear the system read back a different agency name, then before you are transferred to the transit agency, say “Stop” or “Go Back” to stop the transfer and make your choice again.

How do I prevent being transferred to an agency that I do not want?

When you request a transit agency, 511 will confirm your request by repeating the agency name it thought you said. Listen to the name, and if it does not match your request, say, “Stop” or “Go Back”. The system will then provide you with another opportunity to say the transit agency you want.

What do I do when I need public transportation information after hours?

Since transit agencies have different operator hours, it’s best that you become familiar with the hours of your preferred agency so you know when to call. If you need transit information after hours, you can always go to the Bus/Rail Trip Planner at IE511.org.

All I want to do is talk to a live operator. What do I do?

All transit agency call transfers during business hours are to a live operator. If you need transit information after hours, you can always go to the Bus/Rail Trip Planner at IE511.org.