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Inland Empire Motorist AssistanceA stalled car by the side of the road is more than just a hassle for the driver; it’s a traffic hazard and can snarl traffic for hours. Traffic slows, a bottleneck builds, and both air quality and drivers’ nerves suffer. If you have a mechanical problem or need assistance, the Inland Empire’s transportation agencies RCTC and SANBAG have two programs to get you on your way. Call BoxesOur network of solar-powered Call Boxes provides a direct connection to help when you’re out of cell phone range or your phone’s battery is dead. These boxes, located every one-half mile to two miles apart on most major roadways, provide a direct connection when you open the box, lift the handset, and press the red button. The Call Box will connect you with a dispatch operator that will summon help as quickly as possible. Stay on the line, even if your call is not immediately answered. There is no need to hang up and try again. You will not have long to wait. Freeway Service PatrolWhen you’re on the side of the road with a flat tire or out of gas on the busiest portions of the 10, 60, 91, 215, and 15 freeways, the Freeway Service Patrol will come to the rescue. All tow trucks are white and display the Freeway Service Patrol logo. The drivers wear blue uniforms and yellow safety vests with the same logo. Drivers complete a special training program and are certified by the CHP. Freeway Service Patrol drivers will “jump start” your car if your battery is dead, refill your radiator and tape hoses, change a flat tire, or provide a gallon of gas if you run out. If they can’t get your car going, they will tow it free of charge to a location approved by the CHP. The Freeway Service Patrol will also contact additional assistance for you by calling an auto club or towing service. The Freeway Service Patrol cannot tow you to a private repair facility or recommend other tow services or repair shops. The Freeway Service Patrol operates weekdays except holidays, from 5:30 am to 8:30 am and 3:00 pm to 7:00 pm Monday through Thursday. In San Bernardino County Friday service is from 3:00 pm to 7:00 pm and in Riverside County service is provided from 1:00 pm to 7:00 pm.
Be SafeSafety comes first. Never cross the freeway to find assistance. Be sure your car is as far as possible to the right on the shoulder. Exit the vehicle on the passenger side. Always look for a Call Box you can reach without crossing an on ramp or an off ramp. If you break down on a freeway served by the Freeway Service Patrol, wait for the Freeway Service Patrol or the CHP to summon help.
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