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Privacy Policy / Terms and Conditions

IE511.org — Privacy Policy

The following describes the Privacy Policy in relation to the information you submit to IE511.org, IECommuter.org, the IE511 phone system, and/or any and all services provided via such websites (all of which together are referred to herein as “IE511.org”). IE511.org is a joint project of Riverside County Transportation Commission (“RCTC”) and San Bernardino County Transportation Authority (“SBCTA”). IE511.org respects your privacy. Reference herein to IE511.org shall be interpreted to refer to RCTC and SBCTA, as the operators of the program.

Consent

By using the IE511.org website or IE511 phone system, you consent to the terms of this Privacy Policy and to IE511.org’s collection, use, or dissemination of Personal Information (defined below) as described in this Privacy Policy.

You agree that you will not use the site or IE511.org services for any unlawful activity, or in violation of the standards set forth herein.

Information Gathered

The individually identifiable information you voluntarily provide to IE511.org, such as your first and last name, phone number, e-mail address, a home or physical address, a business address or other contact or personal information is referred to herein as “Personal Information”.

Personal Information is used by IE511.org to provide, maintain, and improve IE511.org services and to fulfill requests submitted to the IE511.org program and may be used to inform you of service information, promotions or other relevant information. IE511.org and its contractors will not disclose your Personal Information except as described below, or where disclosure is required by law. IE511.org will not sell or otherwise provide your Personal Information for value received.

IE511.org will utilize Personal Information for the purpose of implementing and improving the IE511.org program and services. This may include, but is not limited to (i) utilizing third-party contractors to operate IE511.org services; (ii) forwarding e-mails and phone messages related to services provided by rideshare programs, transit agencies, Caltrans, or other public agencies for response by the relevant agency; and (iii) utilizing web based and telephone technologies to generate usage information and statistics in order to improve the user experience and system performance of the IE511 system.

When you call into the IE511 phone system (dialing 511 within Riverside County or San Bernardino County), the system records your phone number, the date, time, and duration of your call, as well as the information you request from or provide to the system. Your call information is used to compile anonymous data to improve IE511 services. Calls inquiring about services of another agency may be transferred to the relevant agency. Once such transfer is made, the privacy policy of the agency to which the call is transferred will apply to any Personal Information provided to or collected by the agency. If you transfer to the IE Commuter Call Center, your call may be monitored and recorded for quality assurance. If you leave feedback with a Call Center agent, you may be asked to provide Personal Information so that IE511.org may follow-up with your stated request or concern. You may also be asked to provide Personal Information when you provide comments to IE511.org or voluntarily participate in phone surveys, troubleshooting, contests or special promotions.

It is your right not to provide Personal Information as part of IE511.org web-based programs or services, however, you may not be able to use some or all of the features of certain programs or services without providing such information. You may also be asked to provide information when subscribing to an email newsletter or email alerts. IE511.org may request Personal Information when you submit comments on IE511.org or when you participate in a IE511.org survey, poll or blog. IE511.org may collect the following information when you visit our website: date and time, your internet location (IP address) and service provider, bytes sent and bytes received, time lapsed on website, pages visited, protocol, cookies, website referrer, and type and configuration of software you used to visit our site.

You acknowledge and agree that your participation in the programs and services offered through IE511.org is voluntary and that you are responsible for your participation in any transportation or rideshare arrangement. You understand that IE511.org, including its sponsoring agencies, shall have no responsibility or liability for any claims, expenses or damages resulting from any individual's participation. You understand that the information you provide will only be used as set forth herein. You understand that IE511.org and its sponsors are subject to laws and regulations governing public agencies and acknowledge and agree that IE511.org may be required to release your Personal Information if required by law, or court order.

Security

All IE511.org employees and contractors with access to Personal Information are required to adhere to the terms of this Privacy Policy. Personal Information collected online is stored on the IE511.org database server, is not publicly accessible, and is encrypted during transmittal. Personal Information is accessible by IE511.org employees and authorized contractors on a need-to-know basis. Once Personal Information is no longer needed, such information is deleted. Phone or e-mail inquiries about another public agency will be forwarded directly to the relevant agency, and any Personal Information will be handled in compliance with said agency's privacy policy. While IE511.org does not warranty or guarantee the security of your Personal Information, it makes all reasonable efforts to maintain such security.

Links to Other Websites

When you link to another site, you are no longer on IE511.org and this Privacy Policy will not apply. IE511.org provides links to other government traffic, public transit and travel related websites as a service to our customers. By providing such links, IE511.org does not take responsibility for the information contained on those sites.

Cookies

Small files, referred to as cookies, can be placed on your computer by web servers when you visit certain sites. Cookies may contain information such as ID's and passwords, personal information, or preferences. During your use of a site, the server can access the cookies to help personalize pages or allow you to navigate a site more easily. IE511.org sets cookies to analyze trends, and gather broad demographic information for aggregate use only within the IE511 program for analytical purposes and they are not required in order to interact with the main features of the website. If you are concerned about privacy, you may set up your browser not to accept cookies, or you can delete them from your hard drive once you leave the site. For users accessing the IE Commuter section of the IE511.org website a cookie is set as a method to maintain a secure session between a user’s computer and system web servers.

Waiver of Liability and Hold Harmless

By using the IE511.org website or IE511 phone system or participating in any of IE511.org’s programs you hereby agree to waive, release, discharge in advance and hold harmless IE511.org, including its sponsoring agencies, and their directors, officers, employees, agents and affiliates from any loss, damage, claim, judgment or harm that you or anyone for which you have used the information or to whom you have provided the information, has suffered in whatever manner or form, and regardless of how the alleged loss, damage or harm is alleged to have been caused. To the maximum extent allowed by law, IE511.org, including its sponsoring agencies, will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages (including without limitation any loss of profits, data, use, or goodwill) resulting or relating in any way to your access, participation, or use of (or inability to access, participate, or use) the sites or the services–whether based on warranty, contract, tort/negligence, or other legal theory–even if IE511.org have been advised of the possibility of such damages. The laws of some jurisdictions may not allow the limitation of liability set forth above, so this limitation of liability may not apply to you. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, the aggregate liability of IE511.org, including its sponsoring agencies, under such circumstances for liabilities that otherwise would have been limited shall not exceed one hundred dollars ($100).

Changes

IE511.org reserves the right to alter, change, add or delete provisions of this Privacy Policy. Any changes will be posted, and IE511.org encourages users to review the policy regularly.

IE511.org — Terms and Conditions

The websites IE511.org and IECommuter.org (collectively referred to hereinafter “IE511.org”) are a joint project of Riverside County Transportation Commission (“RCTC”) and San Bernardino County Transportation Authority (“SBCTA”). These Terms and Conditions shall apply equally to both websites. By accessing, using or downloading information, data, software, images or other materials from IE511.org, or by sending information, data, software, images or other materials to IE511.org, you are deemed to have read and agreed to abide by the following Terms and Conditions for each use and each visit of this website. Reference herein to IE511.org shall be interpreted to refer to RCTC and SBCTA, as the operators of the program.

Consent

By accessing this website, you agree to the terms and conditions and uses of your information contained in IE511.org’s Privacy Policy. By accessing this website, accessing, using, sending to or downloading information, data, software, images or other materials on IE511.org, you are deemed to have read and agreed to abide by these Terms and Conditions and the Privacy Policy for each use and each visit of this website.

Uses

You may only use IE511.org for lawful and appropriate purposes related to seeking traveler information. IE511.org grants you limited access to view the content of IE511.org, subject to these Terms and Conditions, on the express condition that you may not directly or indirectly: (a) transmit spam, chain letters, junk mail or any other type of unsolicited mass e-mail on, to or from this website (b) copy, sell, alter or attempt to alter the content on this website (c) reproduce or publicly display, perform, or distribute or otherwise use the content for any personal, public or commercial purpose, including without limitation use of the content on any other website; (d) delete or modify any copyright or other proprietary notices contained in the content; (e) reproduce or copy any of the HTML or other computer programs that are accessible at this website; (f) use this website in any manner that could harm, disable, overburden or impair operation of it; (g) interfere with the security of, or otherwise abuse, this website or any services, system resources, accounts, servers or networks connected to or accessible through this website or affiliated or linked websites; (h) disturb or interfere with another’s use of this website or affiliated or linked websites; (i) transmit on this website any materials that would negatively affect its function including, without limitation, computer viruses, Trojan horses, worms or other harmful, disruptive or destructive files or computer programs (j) engage in any activities or acts that impose an unreasonable or disproportionately large load on this website's infrastructure; (k) use any robot, spider or other similar kind of automatic program or device, or manual process to monitor, copy, summarize, or otherwise extract information from this website.

Proprietary Rights

IE511.org and all content relating to IE511.org’s services and the full content of this website are protected by American and worldwide copyright laws and treaty provisions and other relevant intellectual property rights. By using this website, you agree to prevent any unauthorized use of the content and to comply with all copyright laws worldwide. IE511.org’s services, methods and processes may be covered by one or more patents, patents pending, or other intellectual property rights, and are subject to trade secret and other proprietary rights. IE511.org reserves all such rights. Any software, as well as any files or images generated by such software, code and data used or accessible through this website is the copyrighted work of IE511.org. You may not attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up any part of this website.

You may not copy, imitate or use, in whole or in part for any purpose, whether artistic, personal or commercial in nature the 511 and IE Commuter service names and logos, other than for the purpose of creating a permitted link to the IE511.org site, as detailed herein. Any improper or illegal use may result in your IP address being permanently blocked and all access denied.

Services and Availability

IE511.org services may be used by you to request and schedule transportation or logistics services with third party participants. You acknowledge and agree that IE511.org does not screen, approve, hire, or employ the third party participants and you agree that IE511.org has no responsibility or liability to you related to any transportation or logistics services provided to you by third party participants other than as expressly set forth in these terms. You acknowledge and agree that IE511.org does not provide transportation or logistics services or function as a transportation carrier. The services featured on the IE511.org website, unless otherwise stated, are only available within Southern California. All advertising is intended solely for the Southern California market. Users of this website are responsible for evaluating the fitness for a particular purpose of any content available through this website. Redistribution or republication of any part of this website or its content by any means is prohibited without the advance written consent of IE511.org.

Log Files

Our web servers automatically log standard access information including browser type, access times, internet domain, IP address, pages visited, keywords, open mail, URL requested, and referral URL for purposes of systems administration, detecting usage patterns and troubleshooting. The foregoing information is maintained as confidential data and, except as otherwise stated herein, will not be shared with third parties. Such information is used only within the IE511.org program for analytical purposes. IP addresses are not linked to personally identifiable information and are used to administer the IE511.org program, track user’s movement, analyze trends, and gather broad demographic information for aggregate use.

Waiver of Liability and Hold Harmless

IE511.org makes no representations or warranties of any kind regarding the website and/or the content found in the website, including, with respect to the information provided by third party links, all of which are provided on an "AS IS" basis. IE511.org disclaims all representations and warranties, express, implied, or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, IE511.org makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the services or any services or goods requested through the use of the services, or that the services will be uninterrupted or error-free. IE511.org does not guarantee the quality, suitability, safety or ability of other third party participants. You agree that the entire risk arising out of your use of the services, and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law.

This website may contain materials, data and information which is provided, posted or offered by third parties, including third party provided content, advertisements and user oriented content. By accessing IE511.org, you acknowledge that any use of or reliance on this website or any content shall be at your sole risk. Although IE511.org attempts to provide a high level of service, it does not warrant that the IE511.org service will be uninterrupted, timely or error free. By using this service you hereby agree to waive, release, discharge in advance, indemnify, defend and hold harmless IE511.org, including its sponsoring agencies, and their directors, officers, employees, agents and affiliates from any loss, damage, claim, judgment or harm that you or anyone for which you have used the information or to whom you have provided the information, has suffered in whatever manner or form, and regardless of how the alleged loss, damage or harm is alleged to have been caused. By using this service you hereby agree to indemnify, defend and hold harmless IE511.org, including its sponsoring agencies, and their directors, officers, employees, agents and affiliates from any loss, damage, claim, judgment or harm resulting from or relating in any way to your breach of any provision of these terms of use and/or your use of the sites or the services.

To the maximum extent allowed by law, IE511.org, including its sponsoring agencies, will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages (including without limitation any loss of profits, data, use, or goodwill) resulting or relating in any way to your access, participation, or use of (or inability to access, participate, or use) the sites or the services–whether based on warranty, contract, tort/negligence, or other legal theory–even if IE511.org have been advised of the possibility of such damages. The laws of some jurisdictions may not allow the limitation of liability set forth above, so this limitation of liability may not apply to you. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, the aggregate liability of IE511.org, including is sponsoring agencies, under such circumstances for liabilities that otherwise would have been limited shall not exceed one hundred dollars ($100). The limitations and disclaimer herein do not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law.

Parental Control

Parental control protections (such as computer hardware, software, or filtering services) are commercially available to assist you in limiting access to material that is harmful to minors. You may obtain these types of tools from the commercial providers, such as KidsWatch, AVG Family Safety, Safe Eyes, Netgear Live Parental Controls, NETBLOX, and ZoneAlarm SocialGuard. IE511.org, including its sponsoring agencies, do not sponsor or endorse and are not affiliated with any of these providers.

Third Party Websites

IE511.org provides links to other government traffic, public transit and travel related websites as a service to our customers. By providing such links, IE511.org does not take responsibility for the information contained on those sites. Opinions expressed or material appearing on third party websites that may be linked to or from IE511.org are not necessarily shared or endorsed by IE511.org, their directors, officers, employees, agents and affiliates. IE511.org should not be regarded as the publisher of such opinions or material. IE511.org does not monitor or review the content of such third party websites, is only responsible for its own content, and is not responsible for the privacy practices, or content, of any third party websites. Each user should evaluate the security and trustworthiness of any third party website connected to IE511.org or accessed through this website, before disclosing any personal information to such a site. IE511.org does not accept responsibility for, and shall not be held responsible for any loss or damage, regardless how it may have arisen and regardless of the kind or manner of the damages alleged to have occurred, howsoever caused, and alleged to have resulted from your disclosure to third parties of personal information.

Links

By establishing any link to IE511.org home page website, you are deemed to have warranted and agreed that your site was established for a legitimate purpose, is secure and does not constitute a threat to IE511.org or its users. By establishing such link, you agree to abide by the following express conditions: (a) all content appearing on this website and the "look and feel" of the website belong to IE511.org; (b) you will not attempt to imitate, copy or substitute the look and feel of IE511.org with any third party website as an overlay or substitution for any IE511.org page; (c) you will not create frames around any part of this website or use other techniques that alter the visual presentation of this website; (d) you will not imply that IE511.org is endorsing you, your company’s products or services nor shall you imply or state that IE511.org is endorsing any kind of political viewpoint, position, party, affiliation, group or organization; (e) your link may in no way include any references to or offer sales of liquor or drugs of any kind or type; (f) you may not imply an affiliation between your company and IE511.org without the prior written consent of IE511.org; (g) you may not misrepresent your relationship with IE511.org or present false or misleading impressions about IE511.org services; (h) your site may not contain materials that may be interpreted as distasteful or offensive and should be appropriate for all age groups; (i) IE511.org shall have no responsibility or liability for any content appearing on your website, which is a separate website and not part of the IE511.org system. IE511.org may at any time, in its sole discretion, immediately terminate your right to link to this website, with or without cause. If IE511.org exercises this right, and gives you notice of such an action, you will immediately remove all links to this website; and (j) IE511.org may amend these Link Conditions at any time and you agree to abide by these conditions and other legal terms and conditions on this website, as amended from time to time.

Accessibility

When calling 511, hearing impaired phone users can call 711, the national three-digit number for access to the Telecommunication Relay Services (TRS), to access 511. Speech-impaired callers can similarly use 711 or can use the back-up, touch-tone system that IE511 offers. To access the touch-tone function, Press zero at each menu to hear the menu options and corresponding touch-tone commands. When you use the touch-tone system, press keys slowly and firmly. The direct number for IE511 is 1‑877‑MYIE511 (1-877-694-3511)

IE511.org is intended to meet the accessibility standards of the Americans with Disabilities Act.

General

These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representative of IE511.org. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. By accessing the IE511.org website and using the website services you consent to these terms and conditions and to the exclusive jurisdiction of a Superior Court or Federal District Court located within Riverside and San Bernardino Counties, USA, in all disputes arising out of such access. The laws of California and the United States govern these terms and conditions. Failure of IE511.org to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any agreement or any part thereof, or the right thereafter to enforce each and every provision.

Changes

IE511.org reserves the right to change these Terms and Conditions. Any changes will be posted, and IE511.org encourages users to review the policy regularly. The continued use of this website will signify acceptance of any such changes. Accessing this website indicates agreement to and acceptance of these Terms and Conditions. IE511.org may terminate, change, suspend or discontinue any aspect of IE511.org, including eliminating, adding, altering or otherwise changing any features and/or content at any time without notice or liability. IE511.org reserves the right, but shall not be obligated, to correct any errors or omissions in any portion of IE511.org at any time without notice to any IE511.org user or third party linked to the website.