511 Accessibility

This section of our website includes a description of how disabled users may access IE511 services. It includes how to use the telephone service. Click on the following for menus and options, and contact information for Southern California public transportation providers.

For other tips about using the telephone service please click on the following links for General Phone Help, Traffic Phone Help, or Transit Phone Help.

How to Call IE511

Hearing impaired phone users can call 711, the national three-digit number for access to the Telecommunication Relay Services (TRS), to access 511.

Speech-impaired callers can similarly use 711 or can use the back-up, touch-tone system that IE511 offers. To access the touch-tone function, Press zero at each menu to hear the menu options and corresponding touch-tone commands. When you use the touch-tone system, press keys slowly and firmly.

The direct number for IE511 is 1‑877‑MYIE511.

Menus and Options

Short Cuts Menu

Main Menu

Freeway Traffic

Highway Construction and Conditions

Metrolink

Bus Transit

Bus Transit — Riverside County Buses

Bus Transit — San Bernardino County Buses

Bus Transit — Mountain Area Regional Transit Authority

Bus Transit — Riverside County Dial-A-Ride Services

Bus Transit — San Bernardino County Dial-A-Ride Services

Bus Transit — Mountain Area Regional Transit Authority Dial-A-Ride

Bus Transit — Barstow Area Dial-A-Ride

Rideshare

Neighboring 511 Systems

Neighboring 511 Systems — Nevada 511

You may navigate the system by speaking or using the touch-tone keys on your phone. When you use the touch-tone system, press keys slowly and firmly.
Short Cuts Menu
					Say		Action
From Any Menu:
					Help		Tips on using 511
					Main Menu		Return to the Main Menu
Main Menu
					Say or Press		Action
From the Main Menu:
					1		Freeway Traffic
					2		Highway Construction and Conditions
					3		Metrolink
					4		Bus Transit
					5		Rideshare
					7		Neighboring 511 Systems
					9		Tips on using 511
Freeway Traffic
					Say	Press	Action
First, from the Main Menu:
					1	1	Freeway Traffic
	Then, from the Freeway Traffic menu:
					A highway number, city, or point of interest	A highway number, followed by the pound sign	The Freeway Traffic menu provides you the option of learning about traffic and incidents that may effect your travel decision
Highway Construction and Conditions
					Say or Press		Action
First, from the Main Menu:
					2		Highway Construction and Conditions
	Then, from the Highway Construction and Conditions menu:
					1		Transfer to California Highway Information Network for highway conditions such as closures, restrictions, and construction
					2		Transfer to Caltrans for highway construction projects in Riverside and San Bernardino counties
					9		Tips on using 511
Metrolink
					Say or Press		Action
From the Main Menu:
					3		Transfer to a Metrolink representative
Bus Transit
					Say or Press		Action
First, from the Main Menu:
					4		Bus Transit
	Then, from the Bus Transit menu:
					1		Riverside County Buses
					2		San Bernardino County Buses
					3		Other transit systems outside the Inland Empire
					9		Tips on using 511
Bus Transit — Riverside County Buses
					Say or Press		Action
From the Main Menu:
					4		Bus Transit
	Then, from the Bus Transit menu:
					1		Riverside County Buses
		Then, from the Riverside County Buses menu:
					1		Transfer to Riverside Transit Agency, serving Western Riverside County
					2		Transfer to Corona Cruiser Transit Agency
					3		Transfer to Pass Transit, serving Beaumont
					4		Transfer to Pass Transit, serving Banning
					5		Transfer to Sun Bus Transit, serving the Coachella Valley and surrounding communities
					6		Transfer to Desert Roadrunner Transit, serving Blythe and the surrounding Palo Verde Valley
					7		Riverside County Dial-A-Ride Services
					9		Tips on using 511
Bus Transit — San Bernardino County Buses
					Say or Press		Action
From the Main Menu:
					4		Bus Transit
	Then, from the Bus Transit menu:
					2		San Bernardino County Buses
		Then, from the San Bernardino County Buses menu:
					1		Transfer to Omnitrans, serving the San Bernardino Valley area
					2		Transfer to Victor Valley Transit Authority, serving the San Bernardino County High Desert area
					3		Mountain Area Regional Transit Authority, serving Big Bear and the Mountain communities
					4		Transfer to Morongo Basin Transit Authority
					5		Transfer to Barstow Area Transit
					6		Transfer to Needles Area Transit
					7		San Bernardino Dial-A-Ride Services
					9		Tips on using 511
Bus Transit — Mountain Area Regional Transit Authority
					Say or Press		Action
From the Main Menu:
					4		Bus Transit
	Then, from the Bus Transit menu:
					2		San Bernardino County Buses
		Then, from the San Bernardino County Buses menu:
					3		Mountain Area Regional Transit Authority, serving Big Bear and the Mountain communities
			Then, from the Mountain Area Regional Transit Authority menu:
					1		Transfer to Big Bear Transit Authority, with bus service in and around the Big Bear Valley, and to and from San Bernardino Valley
					2		Transfer to Lake Arrowhead and Crestline Transit Authority, with bus service in and around Lake Arrowhead and Crestline, and to and from San Bernardino Valley
					9		Tips on using 511
Bus Transit — Riverside County Dial-A-Ride Services
					Say or Press		Action
From the Main Menu:
					4		Bus Transit
	Then, from the Bus Transit menu:
					1		Riverside County Buses
		Then, from the Riverside County Buses menu:
					7		Riverside County Dial-A-Ride Services
			Then, from the Riverside County Dial-A-Ride Services menu:
					1		Transfer to Riverside Transit Agency Dial-A-Ride, serving Western Riverside County
					2		Transfer to Corona Dial-A-Ride
					3		Transfer to Riverside Dial-A-Ride
					4		Transfer to Beaumont Dial-A-Ride
					5		Transfer to Banning Dial-A-Ride
					6		Transfer to SunDial Dial-A-Ride, serving the Coachella Valley and surrounding communities
					7		Transfer to Dial-A-Ride in Blythe and the surrounding Palo Verde Valley
					9		Tips on using 511
Bus Transit — San Bernardino County Dial-A-Ride Services
					Say or Press		Action
From the Main Menu:
					4		Bus Transit
	Then, from the Bus Transit menu:
					2		San Bernardino County Buses
		Then, from the San Bernardino County Buses menu:
					7		San Bernardino Dial-A-Ride Services
			Then, from the San Bernardino Dial-A-Ride Services menu:
					1		Transfer to Omnitrans Access ADA Dial-A-Ride, serving the San Bernardino Valley area
					2		Transfer to Victor Valley Transit Authority Direct Access, serving the San Bernardino County High Desert
					3		Mountain Area Regional Transit Authority Dial-A-Ride, serving Big Bear and the Mountain communities
					4		Transfer to Morongo Basin Transit Authority Dial-A-Ride
					5		Barstow Area Dial-A-Ride
					6		Transfer to Needles Senior and Disabled Area Transit Dial-A-Ride
					7		Other counties Dial-A-Ride
					9		Tips on using 511
Bus Transit — Mountain Area Regional Transit Authority Dial-A-Ride
					Say or Press		Action
From the Main Menu:
					4		Bus Transit
	Then, from the Bus Transit menu:
					2		San Bernardino County Buses
		Then, from the San Bernardino County Buses menu:
					7		San Bernardino Dial-A-Ride Services
			Then, from the San Bernardino Dial-A-Ride Services menu:
					3		Mountain Area Regional Transit Authority Dial-A-Ride, serving Big Bear and the Mountain communities
				Then, from the Mountain Area Regional Transit Authority Dial-A-Ride menu:
					1		Transfer to Big Bear Valley Dial-A-Ride
					2		Transfer to Lake Arrowhead, Crestline, Running Springs, and Green Valley Lake Dial-A-Ride
					9		Tips on using 511
Bus Transit — Barstow Area Dial-A-Ride
					Say or Press		Action
From the Main Menu:
					4		Bus Transit
	Then, from the Bus Transit menu:
					2		San Bernardino County Buses
		Then, from the San Bernardino County Buses menu:
					7		San Bernardino Dial-A-Ride Services
			Then, from the San Bernardino Dial-A-Ride Services menu:
					5		Barstow Area Dial-A-Ride
				Then, from the Barstow Area Dial-A-Ride menu:
					1		Transfer to Barstow City Dial-A-Ride, serving only elderly and handicap persons that are certified as ADA card holders
					2		Transfer to County Dial-A-Ride service, available to the general public and serving Calico, Daggett, Harvard, Hinkley, Hodge, Lenwood, Newberry Springs, and Yermo counties
					9		Tips on using 511
Rideshare
					Say or Press		Action
From the Main Menu:
					5		Transfer to Rideshare
Neighboring 511 Systems
					Say or Press		Action
First, from the Main Menu:
					7		Neighboring 511 Systems
	Then, from the Neighboring 511 Systems menu:
					1		Transfer to Los Angeles, Orange and Ventura counties’ 511
					2		Transfer to San Diego 511
					3		Nevada 511
					4		Transfer to Arizona 511
					9		Tips on using 511
Neighboring 511 Systems — Nevada 511
					Say	Press	Action
First, from the Main Menu:
					7	7	Neighboring 511 Systems
	Then, from the Neighboring 511 Systems menu:
					3	3	Nevada 511
		Then, from the Nevada 511 menu:
					The highway number	The highway number, followed by the pound sign	The Nevada 511 menu provides you the option of learning about traffic and incidents that may effect your travel decision

A joint project of Riverside County Transportation Commission [www.rctc.org]
and San Bernardino Associated Governments [www.sanbag.ca.gov]